Shipping Policy - Delivery, Returns & Refunds

If you have any questions, please contact me in advance at artist@corrinerapley.com

Welcome to the website (https://www.corrinerapley.com) The artist, Corrine Rapley has taken every care to show the size and colours of the artwork as accurately as possible, although the artwork image you see online may display differently to in real life. This can be due to the slight variations between browsers, devices, and screen settings. Any variation between the image represented and the actual artwork is not considered a fault and slight inconsistencies will not be a valid reason for return.

Payment

Select your preferred payment method through a Secure Payment Gateway using Stripe

We do not store any of your debit/credit card details.

Free Shipping in Australia

Free Shipping for all domestic deliveries of my Original Paintings, giclee prints and merchandise within Australia.

International Shipping

I can ship to most countries, although it will take longer to arrive depending on your location. The Shipping cost is added onto your order at checkout based on the size and weight of the work and your location.

Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, and fuel surcharges, especially with air freight.

Overseas shipments (outside Australia) may be subject to import duties and taxes according to the laws of the destination country, which are levied once your package reaches your country. You may incur added charges for your package to clear customs. Any added charges are at the customer’s expense. https://www.corrinerapley.com does not collect duties and taxes and cannot predict what your charges may be. For more information about your country’s custom policy, please contact your local customs office.

Extra-large artworks

Artwork over 150cm - It is important for both of us to make sure the art is transported safely. Shipping costs for extra-large artworks need to be quoted individually. Please contact me before buying. I will contact you via email to discuss specialist shipping options before despatching the artwork. Couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the product details. If you buy online first to secure the painting, the extra shipping cost will be billed separately after agreement.

Courier

Small to Medium Paintings, Prints, Merchandise - Australia Post   

Medium to Large paintings - a reputable courier, such as Pack and Send, with experience in professional packaging and delivering artwork around the world.

Packaging

I ensure your new artwork is professionally packaged, so it arrives in perfect condition. Your painting will be protected by tissue paper, layers of bubble wrap and a double walled solid cardboard box.

Prints will be carefully rolled with tissue paper then placed in a cardboard tube. Framed prints or prints mounted in matboard will packaged in a box. Small prints will be packed flat in card.

Original paintings will be sent using registered Australia Post/Courier (depending on size) with tracking and insurance.

Prints and merchandise will be sent using registered post and tracking.

A signature will be needed upon delivery at your home.

Delivery Time

Once your order is processed, I can get a better estimate of arrival times and will be in touch to let you know. Your painting will be fully insured and tracked

Packing time for paintings is 1 - 5 days, then once despatched, delivery within Australia may take 2 - 14 days depending on delivery method and your location, or outside of Australia 5 -15 business days (although this is variable)

Processing time for some prints is 2 - 5 business days, as they are printed once the order has been received. Then delivery will take between 5 - 10 business days within Australia, and a little longer for other countries.

Returns Policy

Corrine Rapley wants you to be overjoyed with your artwork when you receive it. Please check the dimensions will fit your space and/or the descriptions of the product carefully and make sure you are 100% happy with your choice before buying.

If you need more information or photos before you buy, then please do contact me.

I do not accept returns for change of mind.

If you receive your painting or product and for some reason you are not completely satisfied with your purchase, then you have 14 days from the time you receive the goods to request a refund in writing. Please email us at artist@corrinerapley.com within that time if you are not satisfied with your purchase so that we can resolve any problems. Once approval has been given, you must pack and return the artwork to me, via the same standard of shipping, with insurance, at your own expense.

We recommend that you return the product via Registered post and that you prepay all postage.

You accept the risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Corrine Rapley will not be responsible for parcels lost or damaged in transit if you choose not to insure.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

Once safely received I will offer either a full refund for the product (if undamaged), or a gift certificate to the same value.

More Questions?

You can ask me any questions at Email: artist@corrinerapley.com